Rise in complaints to energy companies

Energy bills have garnered a 43 per cent rise in complaints over the last year, according to the Energy and Water Ombudsman.

The report has shown that bill payers are struggling with electricity prices, customer service and the ability to afford these charges.

Bill payers are being slapped with bad credit ratings for unpaid debts which is very concerning, according to the New South Wales Energy and Water Ombudsman, Clare Petre.

She said to the Australian Broadcasting Corporation: "People were disputing their bills, they were unable to pay their bills, they were facing disconnection or had already been disconnected, and they were being subjected to debt collection or credit default listings.

"So there was whole range of complaints but they mostly related around energy affordability in many cases."

Ms Petre added that she felt the penalty is disproportionate to the offence, as being credit listed for five years because of an unpaid few hundred dollars is unfair.

If you are facing rising power bills and are dissatisfied with your energy provider, talk to a comparison and switching service and let them investigate if there is a better deal available.

Posted by Charlie Moore