Phone customer receives $150,000 bill

Among a list of complaints to the Telecommunications Industry Ombudsman, the most startling was a phone bill of $147,908.

After a nine week overseas trip where the customer used her phone, she returned to find a bill that would pay for a first class, five star world cruise.

However, once a complaint was made to the ombudsman, the roaming charges were dropped and the final notice was whittled down to $1,147.

The large bill was despite the fact the customer asked her carrier to work out a plan for making international calls, before she left for her trip.

Ombudsman Simon Cohen said that disputed roaming charges between July 2011 and September 2012 were worth more than $8 million.

"Complaints about customer service, complaint handling and billing have reduced, which is good news for consumers and service providers alike.

"The challenge will be to keep up this positive trend over the summer months, when demand for new services and products are high."

If you are unhappy with your provider, compare phone plans by talking to a comparison and switching service to see if there is a better deal out there for you.

Posted by Eve Gillespie