New Telstra deal set to help low-income customers

Different mobile contracts can offer a variety of benefits for customers, so it is important to fully assess your options in order to ensure that you are on the best mobile plan to suit your needs.

For example, low-income earners may soon be drawn to Telstra with the announcement that the provider will be offering free mobile phone calls to income management, child protection, BasicsCard and ABSTUDY call centres by the end of the year.

"This [option] is only for Telstra mobile customers ... the free mobile calls are an added benefit of this deal," a spokeswoman for human services minister Kim Carr told the Sydney Morning Herald today (June 26).

However, the spokeswoman pointed out that other options are available to non-Telstra contracted citizens, including free landline calls to these departments regardless of carrier.

The announcement comes as part of a new five-year, $474 million contract between the Department of Human Services and Telstra which will see 20 existing telecommunications contracts - covering voice, mobile and data services - consolidated across a single network.

Paul Geason, group managing director of Telstra Enterprise and Government believes that the deal will provide advanced security and reliability while lowering latency in the various departments involved.

"Providing a single end to end integrated communication platform allows the Department to offer the most efficient and effective cross agency communication," said Mr Geason.

Posted by Eve Gillespie