Electricity suppliers see business satisfaction levels rise

Companies are in the most part satisfied with the service they receive from their electricity suppliers, new research shows.

The JD Power and Associates 2012 Electric Utility Business Customer Satisfaction Study reveals that overall satisfaction stands at 657 on a 1,000-point scale so far this year.

Compared to figures from 2010, this marks an improvement of 15 points.

John Hazen, senior director of the energy utility practice at JD Power and Associates, said that utilities companies have invested in making improvements to their websites and online bill formats.

In addition, they have made enhancements to their business service call centres, which many customers seem to have responded well to.

"Customers contacted their utility company by phone and online more frequently in 2012 than in 2011, but utilities still managed to raise satisfaction with customer service despite the increased volume," he commented.

Businesses that spend at least $50,000 a month on their electricity bills were found to be the most satisfied with their service.

The Energy Supply Association of Australia recently reported that efforts are underway in the Australian Capital Territory to make the cost of energy more competitive for consumers.

This will be achieved through more transparent pricing and full retail contestability for all electricity customers.

Posted by Charlie Moore