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Australians hesitant to switch electricity supplier: new survey

Australians are still hesitant to switch electricity suppliers  a new survey has found 16000646 800484787 0 0 7005991 300

A new survey from Ernst & Young has found that while most Australians are being hit hard by rising electricity prices, they are currently unwilling to take control of the situation.

The results of the survey, which were reported by the AAP this morning (August 20), saw 92 per cent of respondents claim that energy bills were accounting for a moderate to high amount of their total household running costs.

Despite this, just one in five (20 per cent) of customers said that they were currently shopping around for a better electricity supplier who could offer them an improved rate.

The survey also found that more than one third of Australian electricity customers had chosen not to switch electricity supplier in the past because they saw it as 'too hard'.

That is despite the presence of online tools which can offer an electricity comparison test and identify the best possible option for a consumer's location and situation.

Ernst & Young customer leader John Rolland believes that a fundamental shift is occurring amongst Australian electricity consumers however.

"It's only a matter of time before we see a consumer awakening of sorts and a shift in the power balance in favour of the customer," said Mr Rolland, as reported by the AAP.

Posted by Charlie Moore