Customer Service Coordinator

This Role is a permanent opportunity that will suit a highly motivated, Customer centric individual who thrives in a fast-paced environment.

You will be responsible for providing a high quality of Customer Service, contacting MIC customers who are using our DiFY- (Do It For You) auto renewal service, to check in and assist with any queries regarding their new plan and confirm they are happy to proceed. You will also be willing to learn and assist in additional teams on quieter periods, contacting existing customers who have not opted in for the auto renewal service and help reduce energy costs.

This is an exciting role that will drive a big impact on customer experience.  This role is essential to ensure that more customers switches go live for both energy and metering contracts and that our customers have a seamless service from MIC. 

Responsibilities

  • Contacting customers via phone and e-mail
  • Provide excellent customer service
  • Work towards individual KPIs and targets
  • Live and breathe our DNA of Passion, Trust and Expertise

About You

  • High attention to detail
  • Great pipeline management
  • Ability to work autonomously
  • Excellent written and verbal communication skills
  • Time management and prioritisation skills
  • Ability to overcome objections

Benefits

  • We support an all-roles flex approach to working at MIC
  • This role will begin working in the office with a view to work 2-3 days per week remotely after an initial training period
  • When you’re in the office we have great harbour views, fruit, snacks and Friday arvo drinks
  • Commission, daily, weekly, and monthly incentives!
  • Great work/life balance and fun team nights out
  • Enjoy our career development paths with access to internal and external training
  • No shift work and let your weekend start early with a 4pm finish on a Friday!
  • Earn additional annual leave through team incentives and years of service
Share This