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Telco complaints up by a third

Industry complaints to the Telecommunication Industry Ombudsman are up by almost a third in the first three months of the year, hitting nearly 60,000 complaints.

Vodafone recorded a 96 per cent jump in complaints to more than 14,670, following a period of mobile reception failures.

Ombudsman Simon Cohen set credit management as a key problem area for the telecommunications industry. "Credit management issues are particularly concerning because consumers most affected are often also the most vulnerable or disadvantaged," he said.

 

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