Canstar Blue' recently released electricity rating has announced
that Country Energy, Integral
Energy, TRU Energy, Red
Energy and Lumo Energy have the most
satisfied customers across New South Wales, Queensland, South
Australia and Victoria respectively
The survey provides each of those retailers with a '5 Star' Overall
Rating for Most Satisfied customers across those states.
In New South Wales Country Energy have also been awarded '5 Stars'
for Customers being most satisfied with their Price, the winners of
the Overall Rating in the remaining States were also awarded '5
Stars' for Customers being satisfied with their Price.
Tim Wolfenden, Director at Make It Cheaper
comments: "This survey is nowhere near comprehensive.
The State by State snapshot ignores numerous retailers, not
least Australian Power and Gas, Simply
Energy, Powerdirect,
QEnergy, Click Energy,
ActewAGL, Neighbourhood Energy
and Momentum Energy.
"The survey also fails to properly assess the 'Price' position of
these retailer. In New South Wales for example, the survey
suggests that Country Energy customers have a high price
satisfaction, but their incumbent customers have seen a 13%
electricity price increase in the past two month, the highest
across all three incumbent retailer regions in New South Wales.
"When it comes to price, the energy sector is not a one size fits
all market place. A customers energy bill needs to be
properly assessed with advice provided on the best supplier for
them, based on their town, region, State, usage profile, meter type
and tariff classification.
"We support any information that will assist customers to
make properly informed, well educated decision in this market
place. Unfortunately the Canstar Blue survey falls well short
of the mark."
Summary of the Overall Customers Satisfaction Results are below -
for a thorough review of your energy bills, contact Make It Cheaper
to make an informed decision.
Overall Customers Satisfaction Results
New South Wales: AGL Energy 4 Stars, Country
Energy 5 Stars, Energy Australia 4 Stars, Integral Energy 4 Stare,
Origin Energy 3 Stars.
Queensland: AGL Energy 2 Stars, Ergon Energy 4
Stars, Integral Energy 5 Stars, Origin Energy 4 Stars.
South Australia: AGL Energy 3 Stars, Origin Energy
4 Stars, TRU Energy 5 Stars
Victoria: AGL Energy 3 Stars, Lumo Energy 5 Stars,
Origin Energy 3 Stars, Red Energy 5 Stars, TRU Energy 4 Stars.